Platform Terms of Service

By creating an account or using Crueue (crueue.com and related apps), you agree to these Platform Terms, our Privacy Policy, and the role-specific terms that apply to you (Worker Terms or Venue Terms). Contact: [email protected].

These documents are drafts for operational clarity and are not a substitute for independent legal advice. Governing law and courts: England and Wales.

Crueue is a UK hospitality marketplace only. It introduces independent solo-trader workers (for example baristas and other hospitality professionals) to venues (cafes, bars, restaurants, and similar) and provides software and payment facilitation for bookings made through the platform.

Crueue is not a party to the underlying contract for shift services between a worker and a venue, except as marketplace operator and payment facilitator. Crueue does not employ workers, does not supply labour as an employer or hirer, and does not pay workers as staff. Detailed commercial terms are in the Worker Terms and Venue Terms.

You must provide accurate information, keep credentials secure, and be at least 18 with legal capacity to contract. We may suspend or refuse accounts that appear fraudulent, unsafe, or in breach of these terms.

You are responsible for activity under your account. Notify us promptly of unauthorised access.

Do not misuse the platform: no harassment, discrimination, illegal work, fake profiles, scraping, circumventing fees in bad faith, or uploading unlawful content. Do not attempt to access others’ data or systems without authorisation.

Venues pay for shift fulfilment through the platform (card-on-file via Stripe). That charge covers the worker’s remuneration for services to the venue (facilitated via Stripe Connect) plus Crueue’s platform fee for marketplace use. Platform fees, cancellation charges, and payout timing are described in the Venue Terms, Worker Terms, and Cancellation Policy.

The platform is provided on an “as available” basis. To the fullest extent permitted by law, Crueue is not liable for indirect or consequential loss, lost profits, or loss arising from venue–worker interactions on premises, except where liability cannot be excluded (including death or personal injury caused by negligence, or fraud).

Our aggregate liability arising from the platform in any 12-month period is limited to the greater of (a) fees you paid to Crueue in that period and (b) £100, except where the law requires otherwise.

We may update these terms; the “Last updated” date will change. Continued use after updates constitutes acceptance where permitted. Questions: [email protected].